Norwich NHS 111 Contact Centre, Norfolk

“There is that really nice special moment where you can say to someone, I can get you that care today. They just want to be heard and understood. The training is way above almost what you need for the role, it’s like being back at college!”

Graham Deaves - Health Advisor, IC24

IC24’s nursing jobs in Norwich, Norfolk

The clinical job roles we recruit for at our Call Centres are Health Advisors and Clinical Advisors (although, technically, Health Advisors are non-clinical). For our Clinical Advisors we recruit people with a clinical background and experience, notably nurses.

Pay rates quoted below are based on pay details in advertisements on Nurses.co.uk and on IC24’s own website in 2024. They are presented to give an illustration of IC24 pay and salaries. Please refer to IC24’s job advertisements on this site for specific details.

IC24’s contact centre in Norwich offers two key roles: Health Advisors (which are technically non-clinical) and Clinical Advisor jobs which are jobs for nurses and other clinicians.

IC24 NHS 111 Clinical Advisor jobs and pay

Clinical Advisor pay guide
Clinical Advisors at IC24 are paid between £18.01 and £19.44 per hour, or £34,214 - £38,010 annually. We pay a basic rate of pay plus 30% for Saturdays and after 8pm and before 6am weekdays. We pay a basic rate of pay plus 60% for public holidays and Sundays.

Clinical Advisor - NHS 111 contact centre job summary
Our Clinical Advisors are active healthcare professionals with a registration with the NMC or HCPC. So, we hire nurses and allied healthcare professionals for this role. Our Clinical Advisors would receive requests for assistance, treatment, or care at our NHS 111 contact centres. Using telecommunications, they are responsible for assessing callers with a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate. The computer-based clinical decision system will facilitate and support the advice given. They work as part of a multidisciplinary team providing high-quality, evidence-based healthcare to the immediate needs of the patient.

“A call initially comes through to a health advisor. The more complex calls come through to clinicians such as myself. We call patients back and go through their current issues. They’re taken through an initial assessment. My responsibility is to then signpost to the next, correct service. That could be an emergency service, ambulance service, treatment centre, or a mental health crisis team.”

Gigi Peverell - Clinical Advisor at IC24 Ashford

IC24 NHS 111 Health Advisor jobs and pay

NHS 111 Health Advisor pay guide
NHS 111 Health Advisors at IC24 are paid between £12.04 and £12.62 per hour, or £23,541 - £24,675 annually. We pay a basic rate of pay plus 15% for Saturdays and after 8pm and before 6am weekdays. We pay a basic rate of pay plus 20% for Sundays and plus 60% for Bank Holidays.

An NHS 111 Health Advisor for IC24 in Ipswich, Suffolk, and also in Ashford in Kent, in August 2024 will be paid £23,541 - £24,675 per year (we’re referencing this job as an example, as there were no live vacancies for this job role in Norwich at the time of writing).

NHS 111 Health Advisor job summary
Health Advisors work in our NHS 111 contact centres (care co-ordination centre) and they manage calls from patients and healthcare professionals with urgent and non -urgent healthcare needs, using the Clinical Decision Support System (CDSS) appropriately to direct the patient to the service suitable for their needs. Our Health Advisors deal with a variety of calls that range from minor illnesses to life threatening situations every day. Technically, Health Advisors are non-clinical, and so your function is to triage and feed into the clinical side of the system.

As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact and the voice at the end of the line. It'll be up to you to deliver sometimes life-changing advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System.

“The bulk of the calls we deal with are things like throat infections, during infection. It can range from a lot of things, for instance people that possibly might be having a heart attack. It’s not an easy job, but if you’re the type of person who likes to help people, it is a very rewarding job.”

Ian Maben - Health Advisor, IC24

Browse and apply to all of IC24's jobs here on Nurses.co.uk

IC24 benefits for staff in Norwich

● Pay framework starts from £18.56 as the base rate. You will get an extra 30% (up to £24.13) on Saturdays and weekdays from 8pm to 6am. An extra 60% is offered (taking it up to £29.69) on Sundays + bank holidays
● Additional annual leave above statutory minimum based on service
● Opportunity to join the NHS Pension Scheme
● Free 24/7 independent counselling service
● Learning and development opportunities
● Free membership to our reward and discount platform
● Access to Blue Light Card and other NHS Discount Schemes

The blue light card helps bring savings for some of the brands you use. It is the UK’s leading discount provider for the emergency services, NHS, and social care sector - saving money at a wide range of providers from Cineworld to Halfords, Hotpoint, Odean and more.

Heartbeat recognises the hard work of everyone at Integrated Care 24, through peer-to-peer recognition, valuable wellbeing resources and housing your employee discounts. Heartbeat benefits portal is exclusive for all Integrated Care 24 employees.

Find out more about IC24’s jobs & career development on their profile page (includes pay & salary information, and how they support their employees).

Practical information about working in Norwich, Norfolk for IC24

IC24 in Norwich is located in Thorpe St Andrew, east of Norwich city centre. This area is near Broadland Business Park and offers convenient access to the A47, making it easy to reach Norwich city centre and surrounding areas. Nearby Sainsbury’s, Aldi, and a range of shops at Broadland Business Park.

Riverside Retail Park and Norwich city centre are close by. Gyms, restaurants, and cafes are available in the business park area. Norwich’s Riverside complex (a short drive away) offers cinemas, bowling, and more dining options. For young families, there are several primary and secondary schools nearby, including Thorpe St Andrew School, a well-regarded secondary school.