Administrator

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have a fantastic opportunity for an Administrator to join the team at HMP Lancaster Farms, a Category C male prison located on the outskirts of Lancaster.
HMP Lancaster Farms offers a fast paced, unique rewarding environment to learn and develop. Our admin team are at the heart of the healthcare team, supporting all healthcare pathways (primary care, mental health and substance misuse), and delivering excellent customer service to patients.

Salary

This position is full time, working 37.5 hours per week and you'll receive an annual salary of £24,924 - £27,582 ?per annum - depending on experience.
Hours

For this full time role, you will be working 37.5 hours per week, Monday to Friday. Shifts are 8am and 4pm.

How will we support you?
• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

Candidates are required to have a Legal right to work in the UK, and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

What you'll be doing
As our new Administrator, your responsibilities will include:

• Dealing with patients, healthcare colleagues and other professionals over the phone, face to face and via email, delivering a high level service at all times
• Working face to face with patients - you will be working on the reception hatch, booking patients in for appointments, answering queries etc
• Provide a high quality admin service to the healthcare team
• Coordinate clinics and chase referrals (internal and external)
• Arrange and chase hospital appointments, prisoner release and transfers, and arrange appointments for follow on care
• Scan paperwork, process applications, and collect paperwork from the wings

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesn't stop there ... we also offer:

• Company pension scheme
• 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
• An extensive range of wellbeing and lifestyle benefits
• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• Excellent long-term career prospects
• 24/7 employee assistance helpline and financial assistance when you need it

What we'll look for in you

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We're the UK's leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group's purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Our new Administrator will have:

• Experience within an administrative role / setting - any experience in a healthcare environment would be an advantage (GP surgery, hospital etc)
• Excellent customer service skills
• Have a proactive and flexible approach to work - we are a busy, close knit team where we all work together!
• Confident in using data, maintaining databases and producing reports

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you're looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.