Bank - Patient Diagnostic Administrator - Portsmouth & Havant

About The Role

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With the increase we see in the care and treatments we are offering to patients, our focused and professional administration team have a need for a Patient Diagnostic Administrator to provide a supporting service by covering required shifts at our St Marys Surgical Centre, Portsmouth and also at our Havant Diagnostic centre, Oak Park.

• Are you a arm and welcoming, well organised and detailed Administrator who performs their role and plays their part in a team, with genuine interest, focus and tenacity?

Supporting the Administration Manager and working in line with the Data Protection Act and Caldicott Guidelines, you the Patient Administrator will be responsible for the reception and administrative duties within the Diagnostic Department at both locations.

This is a Bank position,

offering supporting working hours as required, either at St Marys Surgical centre, Portsmouth or at Havant Diagnostic centre, Oak Park

As required to cover sickness and annal leave, a typical requirement will see you working a Monday to Friday week or part of that week at either location.

Working hours which must be fulfilled when required are; 07:45 - 15:45, 09:00 - 17:00, 11:00 - 19:00
(A rota will be issued to you will in advance)


What you'll be doing
You'll be meeting and greeting patients and visitors at reception, ensuring they are in the right place and booked in with the correct met by the correct person they are meeting.

You'll answer calls from patients, GP surgeries and other hospital departments on all aspects relating to booking appointments, admissions and patient referrals, documenting appropriately.

You will be managing the booking and potential cancellations bookings including all the following ups, documentation, communication and notification that would be involved. You'll be following the Patient Pathway and keep track of their movements between departments.

You'll be scheduling patients for surgery, co-ordinating and aligning dates and ensuring that the patient meets the criteria required before hand with assistance from the clinical teams.

Another important requirement of this position would be the booking of outpatient sessions, using the strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic, theatre lists and gathering patient information where appropriate for outpatient clinics.

What we'll look for in you

The right Patient Diagnostic Administrator for this position will come from a very similar background, preforming reception and Administration requirements for a large customer base or public environment.

You'll be an experienced administrator with great customer focus appreciation, used to working effectivity in a fast passed, busy environment, remaining compliant working with personal information and sensitive data adhering to GDPR regulations.

You will be an effective communicator at all levels both written and verbal with strong IT skills, able to pick up new in-house systems easily.

You'll be a genuinely supportive and welcoming individual with a friendly approach, possessing an impeccable phone manner and customers service skills.

If you have any questions contact Apply.

All shortlisted candidate will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed.

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to vetting and security checks.

At Practice Plus Group, we actively promote diversity and equal opportunities