BANK - Patient Access Officer

Patient Access Officer
The Wilmslow Hospital - Cheshire
Bank
Shifts available: Monday-Sunday between the hours of 6AM - 8PM
06:00-14:00 / 07:00-15:00 / 08:00-16:00 / 09:00-17:00 / 10:00-18:00 /
11:00-19:00 / 12:00-20:00
Shorter shifts also available!

We're looking for a Patient Access Officer to join our bank team at The Wilmslow Hospital. This is your opportunity to become a vital part of the UK's largest private healthcare provider. Candidates with a background in customer-facing roles-such as retail or hospitality-are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5-star patient experience.

As a Patient Access Officer, you will be the first point of contact for patients and visitors, providing a warm and professional welcome at reception. Your role will involve delivering a high standard of customer care while managing a busy front desk, handling patient check-ins, and assisting with enquiries. In addition, you will provide a comprehensive range of administrative services to support consultants and third parties, ensuring the smooth coordination of the patient journey. This is a front-facing role that requires excellent communication skills and the ability to manage a high volume of activity while maintaining a 5-star, world-class service.

For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care. You'll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in Patient Access, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

• Welcoming patients and visitors at reception, greeting them with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
• Engage with patients, addressing queries, providing clear communication, and maintaining a welcoming environment.
• Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
• Coordinate and facilitate all patient bookings where applicable.
• Respond promptly to any patient or third-party requests, demonstrating empathy and understanding in every interaction.
• Maintain accurate and up to date information on the hospital database during the patient journey.
• Formally pre-register or register all patients onto HCA databases.
• Ensure all relevant Patient documents are signed and scanned to the patient accounts.

What you'll bring:

• Previous Administrative experience in a client/customer-facing role (candidates with retail or hospitality backgrounds are encouraged to apply).
• Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.
• Excellent customer care skills, ensuring each patient's journey is seamless and compassionate.
• Ability to remain calm and professional under pressure while managing multiple tasks.

Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual

• Kindness and compassion: We treat people with kindness and compassion