Patient Engagement Lead

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Patient Engagement Lead at Gatwick IRC , an Immigration Removal Centre located in Gatwick Airport.
Gatwick IRC is a detention centre based on the grounds of Gatwick Airport that has two buildings, you will work across both sites but mainly based at one. The role will be to engage with patients to approve the running of the healthcare team, listening to concerns, dealing with complaints and providing feedback.
Hours
Monday - Friday
37.5 hours per week
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Salary

This position is full time, you'll receive an annual salary up to £37,109 per annum FTE - depending on experience.

How will we support you?
• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

What you'll be doing

As a Patient Engagement Lead, your responsibilities will vary. You will

• responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective service user engagement and peer led forums, the planning and delivery of projects/programmes in line with patients' needs and priorities, involving patients (where possible) in project and training delivery.
• You'll act as a point of contact and respond to patient engagement enquires from staff, external partners and patients. Additionally, within this role, you will be responsible for the oversight and management of the health champion peer support model, including the delivery of Health Champion training across the region.
• You'll ensure statutory and organisational requirements are met, that patient engagement activities are conducted frequently across all sites with timely evaluations and feedback/recommendations are communicated with patients, staff and external partners where necessary.

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesn't stop there ... we also offer:

• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• 24/7 employee assistance helpline and financial assistance when you need it

What we'll look for in you

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We're the UK's leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group's purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

• Applicants must hold English & Maths at GCSE level C/4 or above or Functional Skills Level 2 in English and Maths (evidence will be required)
• I.T competent (Microsoft programmes)
• A commitment to further training/education and continuous professional development.
• Peer representative in a criminal justice setting (including health, housing, substance use)
• Group facilitation/note taking
• Service user involvement with disadvantaged groups

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you're looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.