IUC Patient Experience Administrator - 6 month secondment

About The Role

Practice Plus Group are seeking a Patient Experience Administrator for the IUC to administer for the 111, Out of Hours and Clinical Assessment Service for South West London ICB. Investigate and respond to all complaints, compliments, healthcare professional feedback (HPF), incidents and concerns that are received for the region using the dedicated software, Datix.

As a Quality and Patient Experience Administrator you'll be an integral part of the healthcare team by bringing your administration skills and passion for care.

You will also act as a central point of contact, ensuring that all parties are kept informed of progress and any delays in response.

Other duties included will be to carry out the investigation of complaints/service HPF's/incidents including retrieval of voice recordings/requesting audits etc, within the designated timescales and ensure that Datix is kept up to date, and to liaise with the relevant managers to ensure that tasks and actions are managed and resolved in a timely manner. To process any Subject Access Request received, following the correct process. Assist with Patient Survey texts and reporting.

This is a 6 month secondment commencing 1st April 2025, working Monday to Friday Full-Time hours; 37.5 hours a week from our London site. Occasional travel may be required for meetings.

The salary is £27,222.00 per annum pro rata.

What you'll be doing

The successful candidate will ideally have knowledge and understanding of the NHS 111 service and pathways and can be compassionate and able to interact with patients and healthcare professionals, whilst working effectively and accurately. You will have the ability to work to deadlines and prioritise work load and handle difficult situations in a calm, effective and professional manner.

What we'll look for in you

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We're proud to be at the forefront of developing new and exciting ways to support the nation's health too, helping patients to maximise their wellbeing and live life to the full.

When your part of the Practice Plus Group team, you don't just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We'll help you be the best you can be.

We want our team members to feel motivated and rewarded. So, we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Hayley via email; Apply

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity