Deputy Service Manager

ABOUT THE DEPUTY SERVICE MANAGER ROLE

We're hiring a Deputy Service Manager to join our Mental Health Stepdown service in Enfield. The ideal candidate will be a team player with strong problem-solving skills, a positive attitude, and the ability to build and maintain effective relationships with colleagues, residents, and external partners. You will need to show initiative, be well-organised (proficient in using Outlook and Teams Calendar), and have solid computer literacy, including experience with Word, Excel, and PowerPoint.

As Deputy Service Manager, you will play a key leadership role, providing high-quality guidance and support to frontline care and support staff. You will oversee the day-to-day operations of the service in collaboration with the Service Manager, ensuring that the team delivers trauma-informed and recovery-focused support to residents in line with our organisational values.

Penrose Enfield: Is a 24 supported accommodation units for adults with complex mental health needs. It focuses on care and rehabilitation for individuals who may face challenges such as medication non-compliance or behaviours that are difficult for services to manage. We support residents transitioning from inpatient rehabilitation, acute mental health wards, or residential settings into a structured rehabilitation environment, working closely with the community rehabilitation team within the mental health trust.

Shift Pattern: 37.5 hours per week, Monday to Friday. 8:00AM-4:00PM, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service.

Salary: £30,200

What are we looking for from a Deputy Service Manager?

• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group .

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

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For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email Apply or call our central office on Applyto request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call yo