Specialist Health & Wellbeing Coach

Description & Requirements

This role is based in Hertfordshire so you must live local to the area or within a commutable distance.

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Specialist Health & Wellbeing Coach provides individually tailored diet, nutrition, and behaviour change advice to service users / participants (adults and/or children, young people, and families) to manage their weight and make sustainable changes to improve their overall health and wellbeing.

As a Specialist Health & Wellbeing Coach you will provide evidence-based dietary and behaviour change services via one-to-one and group-based service deliver and ensure operational safety of weight management group programmes. As part of this you will support your caseload to implement experiments, track behaviours, utilise tech enabled support, make best use of resources, support each other, explore / use wider community provision and achieve their outcomes.

To provide medium and high need nutritional and behaviour change services for eligible participants, empowering children, families, and adults to manage their weight and lifestyle-behaviours effectively and support service users / participants in achieving their own self-identified health and wellbeing goals.

Depending on need participants will experience either virtual or face-to-face health coaching group delivery sessions in the community, including but not limited to:

• Supporting the recruitment of individuals to the interventions
• Support our triage and assessment process.
• Agenda setting with clients.
• Lifestyle behaviour change support to move more, achieve a healthy weight/diet.
• Problem solving with adaptability to individual context.
• Motivational interviewing
• Goal setting
• Signposting to other services if required (e.g., stop smoking, reduce alcohol consumption levels)

Delivery group weight management that is underpinned by behaviour change methodology and empowers service users / participants to manage their weight and lifestyle-behaviours effectively achieving their own self-identified health and wellbeing goals, ensuring information, advice and guidance is:

• Engaging
• Age-appropriate
• Informative
• Accurate
• Evidence-based
• Culturally relevant
• Fun
• Resourceful
• Transferable and applicable to attendees every-day life (experimentation)
• Holistic
• Supportive of wider lifestyle related healthy lifestyles and habits

To deliver services in line with quality standards, national guidance and within own competencies. If a situation is beyond the skillset of the post-holder, then they should identify when further work with a client is inappropriate and escalate appropriately or signpost to other services (e.g. tier 3 weight management).
Support with outreach community engagement work inclusive, but not limited to:

• Screening services (e.g., NHS Health Checks)
• Community and stakeholder events
• External meetings and networks
• Roadshows and pop-ups

Work in line with business and contract performance requirements including:

• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguarding.
• Participate in regular audits and performance observations, with a pro-active commitment to providing high quality services and continuous professional development.
• A proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, high performance in line with agreed objectives and Key Performance Indicators KPIs.

To ensure accurate reporting and data collection in line with contractual and case management system requirements to ensure:

• Caseloads can be managed efficiently, effectively and at scale.
• Accurate Data to be entered in a timely manner.
• Team members are able to support in population behaviour change as required and in line with need.
• Wider informal and formal care givers / specialists can complement and enhance the behaviour change journey.
• Service users / participants only have to tell their story once and where behaviour changes occur sequentially or concurrently